Organizer: Go Skills & TJ Walker.
About the Course
- Estimated study time: 1h 30m
- Total video time: 31m
- You can retake the test as many times as you would like and the highest score will appear on your Certificate of Achievement.
- Total number of questions: 6 Passing score: 70% Your score: 100%
- Certificate of Completion Awarded upon successful completion of the course.
Leading a team and managing projects can be highly rewarding, but let’s face it–these roles can also ask you to navigate challenging situations, like sharing difficult feedback with those you work with regularly. According to communication expert and course instructor TJ Walker, criticism should be objective, supportive, and provide specific directions for your team, leading to a more productive and satisfying work environment.
In just 6 short lessons, you’ll learn how to:
- Use praise as a way to introduce criticism.
- Provide focused advice that delivers specific direction.
- Increase your own credibility as a leader.
- Empower your colleagues to conquer challenging tasks.
- Deliver your critique effectively through practice.
This bite-sized course will help you start your journey toward becoming a better leader and project manager. Gain confidence, earn the trust of your colleagues, and foster important relationships by learning the essential steps to effectively delivering criticism.
Syllabus
Deliver Effective Criticism
6 lessons
1. Start with Praise to Open Ears and the Heart
A helpful way to open up someone to constructive criticism is to begin by pointing out what they are doing well.
2. Increase Your Credibility By Paying Attention
Being a helpful guide to colleagues means paying attention to all that they do, not just one or two obvious problem areas.
3. Isolate Exactly What is Wrong
Helpful guidance is focused and specific, so provide your criticism with directions and pinpoint where your colleague can begin to make changes.
4. Give Highly Specific Advice to Generate Improvement
Don’t generalize when providing feedback; showing a colleague the first step to improvement allows them to find their own way.
5. End with Positive Context
It’s not always easy to hear criticism, but when you share all the benefits that can come with change, a new direction can be welcome.
6
Ensure Your Criticism is Effective
Helping someone with vital pieces of feedback can benefit their performance as well as their relationship with you and others.
Apply Link
100% Correct Answers Here
Course on Deliver Effective Criticism with Certificate
Start with Praise to Open Ears and the Heart- 1
- When hearing feedback from a colleague, speakers often become defensive if their colleague starts with negative criticism.
Your answer: True - A helpful way to deliver feedback to a colleague is to:
Your answer: Begin with everything they are doing well - Many people say they want to hear criticism when in reality they would rather hear:
Your answer: Praise
Increase Your Credibility By Paying Attention- 2
- Employees are most receptive to negative feedback when it’s delivered first, especially by someone they’ve never met.
Your answer: False - If a colleague is struggling, it’s okay to praise them – even for something minor or easy – as long as:
Your answer: It’s legitimate and real - Why is it helpful to begin your feedback with praise?
Your answer: All of the above
Isolate Exactly What is Wrong- 3
- A good way to introduce negative feedback is to refer to it as:
Your answer: “Areas for improvement”: provide hope to your colleague - Your boss watches you practice a presentation and offers this advice: “If we can refer to our notes less often, it makes us look more confident when we speak.” What is she really saying?
Your answer: She thinks you’re looking at your notes too often, but it’s a common, correctable problem - It helps to focus on 1 or 2 correctable problems rather than everything you can identify when sharing feedback and giving guidance to a colleague.
Your answer: True
Give Highly Specific Advice to Generate Improvement – 4
- When identifying a problem for a colleague, it’s most helpful to:
Your answer: Provide a solution with specific steps so your colleague can solve the problem - One way to help a colleague solve a specific problem can be to refer them to someone they already know and trust – even a well-known figure in your industry – and point out how that person addresses the problem, such as how they present or dress for important events.
Your answer: True - Which of the following is most likely to be effective in helping someone deal with an angry customer?
Your answer: “If you see the customer is upset, let them know you’re listening by asking, ‘How can I help?’”
End with Positive Context- 5
- What is the benefit of telling your colleague that by improving their presentation skills, they make themselves look more confident and may also improve their reputation as a leader?
Your answer: This may inspire your colleague to take action because these are real potential benefits - What is the best example of finishing your feedback on a positive note?
Your answer: “If you get in the habit of eliminating ‘ums’ when you speak, every presentation you give in the future will be better.” - While you might begin your feedback to your colleague on a positive note (i.e. telling them what they did well), it’s also good to end your feedback on a positive note (e.g. “Your numbers will improve if you can solve this problem.”).
Your answer: True
Ensure Your Criticism is Effective – 6
- What is the biggest benefit of practicing giving feedback and reviewing it as a video recording?
Your answer: You can see and hear yourself speak, and adjust your messaging to ensure your colleague gets clear advice - How do you want to be seen by your colleague when you provide them with feedback?
Your answer: All of the above - Most people don’t want to hear negative feedback. But if you avoid giving negative feedback to the people who work for you, team morale will most likely improve, which is far more valuable than any other problem which might occur.
Your answer: False
Test
Start your final exam
You can take the exam at your own pace, your answers are saved when you click onto the next question.
Total number of questions: 6 Passing score: 70%
- What is the biggest benefit of practicing giving feedback and reviewing it as a video recording?
Your answer: You can see and hear yourself speak, and adjust your messaging to ensure your colleague gets clear advice - Your boss watches you practice a presentation and offers this advice: “If we can refer to our notes less often, it makes us look more confident when we speak.” What is she really saying?
Your answer: She thinks you’re looking at your notes too often, but it’s a common, correctable problem - While you might begin your feedback to your colleague on a positive note (i.e. telling them what they did well), it’s also good to end your feedback on a positive note (e.g. “Your numbers will improve if you can solve this problem.”).
Your answer: True - One way to help a colleague solve a specific problem can be to refer them to someone they already know and trust – even a well-known figure in your industry – and point out how that person addresses the problem, such as how they present or dress for important events.
Your answer: True - Employees are most receptive to negative feedback when it’s delivered first, especially by someone they’ve never met.
Your answer: False - Many people say they want to hear criticism when in reality they would rather hear:
Your answer: Praise
