Organizer: the Department of Commerce, Guru Nanak Khalsa College, Yamunanagar.
About the Quiz Contest
- National Level Online Quiz on Consumer Awareness, Rights & Redressal Mechanism. On the occasion of World Consumer Rights Day 2026.
- Date: 15–16 March 2026
- Time: 10:00 AM – 12:00 Noon
- National Level Online Quiz – Open for All!
- Total 25 Questions
- Each Question carries 2 marks
- No negative Marking
- Time limit : 30 minutes
- E-Certificates for all participants
- Certificates of Appreciation for top scorers
- Certificates will be sent within one week.
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A consumer files a complaint where the value of goods is ₹70 lakh but the compensation claimed is ₹40 lakh.
Where should the complaint be filed?
2/2
Panchayat Commission
Municipal Commission
State Commission
None of the above
What was the consumer protection act popularly known as
2/2
PRA
CPROA
ROACP
COPRA
When was the consumer protection act 2019 ratified
2/2
August 9, 2019
August 7, 2019
August 9, 2018
August 10, 2019
Which day is celebrated as a National Consumer Day
*
2/2
25 September
24 October
24 December
25 March
What are the powers of the central authority
*
2/2
To promote the rights
To protect the rights
To enforce the rights
All of the above
What is the function of the consumers international
*
2/2
Develop standards for goods and services
Certification of goods
Global level institution of Consumer welfare organisation
Dealing with consumer cases
How many Consumer groups are there in the country
*
2/2
Over 700
Over 900
Over 800
Over 1000
On what grounds you cannot claim compensation from the product manufacturer
*
2/2
Manufacturing defect
Defect in design
Deviation from specification
Damage by the consumer
Which consumer right is not guaranteed under consumer protection act, 2019..
2/2
Right to choose
Right to Exploitation
Right to be heard
Right to seek redressal
A person purchases 50 notebooks from a store at retail price and distributes them free to students in a rural literacy campaign. Later he finds the notebooks defective.
Is he a consumer?
2/2
Yes
No
A store advertises:
“Buy today – 70% OFF – only for the first 500 customers.”
Later it sells the same product with the same discount for the next two months.
Which practice is this?
2/2
Predatory pricing
Misleading advertisements
Restrictive trade
Hoarding
What is the function of the district Consumer court
2/2
Produce the right to information
Certification of Edible Oil and Cereals
Develop standards for goods and services
Dealing with consumer cases
What is the function of the Bureau of Indian Standards
2/2
Certification of Edible Oil and Cereals
Develop standards for goods and services
Global level institution of Consumer welfare organisation
Right to information
Who can make a complaint under this act?
2/2
Consumer
Third Person
Alien
None of the above
A customer receives a product exactly as described but later regrets the purchase and wants refund without any defect.
Under consumer law, the seller must:
2/2
Refund only if return policy exists
Always refund
Refund within 7 Days
Pay compensation
A product is perfectly manufactured but becomes dangerous because the retailer stores it incorrectly.
Who is primarily liable?
2/2
Manufacturer
Retailer/Seller
Consumer
Government
RTI (Right to Information Act) 2005…..
2/2
Leads to consumer courts
Ensures the safety of customers
Ensures it’s citizens all the information about the functions of government departments
Ensures developed standards for goods and services
When was the law right to information RTI enacted
2/2
2003
2000
2002
2005
Where can the complaint be filed
2/2
Civil court
District court
District forum
State forum
What is the fiscal jurisdiction of the district commission
2/2
Upto 1 crores
Upto 5 crores
Upto 10 crores
None of the above
Consumers have the……………… against unfair trade practices and exploitation
2/2
RTI
Right to seek redressal
Right to Justice
Right to return the product
consumer suffers harm due to incorrect instructions in a product manual written by the manufacturer.
Who can be held liable under product liability?
0/2
Manufacturer
Seller
Transport company
Manufacturer and product service provider
A consumer buys a water purifier online. The product works, but the seller refuses installation unless an additional “activation fee” is paid which was not mentioned anywhere at the time of purchase. The consumer files a complaint.
Which unfair practice is primarily involved?
2/2
Restrictive Trade Practices
Unfair Trade Practices
Deficiency in services
Product liability
A consumer association files a complaint on behalf of 300 affected buyers without individual authorisation from each buyer.
Is this legally possible?
2/2
No
Yes, If govt approves
Yes, recognised consumer associations can file complaints
Only if compensation is below 1 lakh
When was first world consumer rights day observed
2/2
1981
1999
1983
2000